U.S. Bank Stadium A to Z
A
Accessible Seating
Accessible seating is available throughout all seating levels of U.S. Bank Stadium. For accessible seating accommodations, please contact the U.S. Bank Ticket Office at usbankstadium.com or 612-777-8787.
ADA (Americans with Disabilities Act)
U.S. Bank Stadium has made it a top priority to accommodate the needs of our Guests with Disabilities. We welcome members of our disabled community to U.S. Bank Stadium, which is fully compliant with the Americans with Disabilities Act.
U.S. Bank Stadium is designed with accessible vehicle drop-off areas, power-assisted doors, restrooms, concessions, water fountains, ATMs, seating areas, assistive listening devices.
Adult Changing Table
There is an Adult Changing Table available for use in the Family Restroom located on the Main Concourse at Section 114.
Advertising and Promotions
The U.S. Bank Stadium Marketing team provides a wide variety of advertising and promotional services for all events booked at the stadium. Our staff has extensive experience in event planning, creative services, sponsorship sales, public relations, promotions and publicity. This experience has allowed us to form unique partnering relationships with local companies and organizations. For more information please email info@usbankstadium.com
For more Vikings advertising information, please call 952-828-6500.
Aisle Policy
U.S. Bank Stadium is committed to creating a safe, comfortable and enjoyable entertainment experience. Please be aware of our "Wait for the Whistle" policy that requires guests to refrain from accessing their seat until the play is over. This policy enables guests to enjoy an unobstructed view of the event.
Alcohol Policy
U.S. Bank Stadium follows the Minnesota state law that prohibits the sale of alcoholic beverages to persons under the age of 21. To achieve this goal, the following policies have been established to promote the responsible and safe use of alcohol.
• Any guest who appears to be thirty-five years of age or younger will be required to provide appropriate proof of age with one of the following forms of identification:
• Valid United States driver's license
• Any valid U.S. State or Federal Government issued Identification
• Any valid U.S. Passport and/or Passport Card
• Valid Military ID issued by the U.S. Department of Defense
• Valid Foreign Passport
• Guests may not possess or purchase more than two (2) alcoholic beverages at a time
• All concession stands and portable units will stop serving alcohol in accordance with the following:
• Vikings Games: End of the Third Quarter
• Non-football events: Alcohol cut-off times will be determined by U.S. Bank Stadium management
• Alcohol of any kind may not be brought into or removed from the stadium.
• Any guest who is determined to be deliberately concealing alcohol while entering the stadium may not be permitted to enter the stadium.
• U.S. Bank Stadium management reserves the right to confiscate any items, bottles and/or containers used to attempt to bring alcohol into the stadium.
• Any guest who exhibits behavior that distracts, inconveniences or interferes with another guest's enjoyment of the event may be removed from the stadium.
• Alcohol will not be served to any underage person or visibly impaired guest.
• Alcohol beverage sales may be curtailed or prohibited at the discretion of U.S. Bank Stadium management.
• Alcohol management teams are deployed within U.S. Bank Stadium to enforce compliance with law and stadium policies.
• Please note: We cannot accept clipped IDs with papers as a form of valid identification.
Animals
Certified service animals and service animals in-training are welcome within U.S. Bank Stadium. All other animals are prohibited apart from specifically approved events.
App Assistance
The Vikings and U.S. Bank Stadium mobile apps provides guests with a full range of team and stadium-related information such as mobile ticketing, concession menus/wait times and exclusive Vikings content. For help downloading or using the apps, please find one of the Purple People located throughout the stadium or visit Guest Services on the Main or Upper concourses.
Art Collection
As part of our commitment to honor the Minneapolis-St. Paul community and the State of Minnesota, the Vikings commissioned artwork from local artists to curate a collection of hundreds of pieces of art to be featured throughout U.S. Bank Stadium. Approximately 40 Minnesota artists who were selected from more than 1,100 submissions will contribute 300 original pieces of work, 200 photographs, 2 hand painted murals and 15,000 square feet of wall graphics that will span eight mediums and three themes, including celebrating Minnesota, honoring Minnesota sports moments and saluting Vikings past and present. Four Vikings alumni – Bud Grant, Matt Blair, Carl Eller, and Jim Marshall – were among the artists chosen for the project.
Assistive Listening Devices (ALD)
Assistive Listening Devices are available at the Guest Services locations within the stadium. Guest Services is located on the Main Concourse near the Purple and Gold lobbies and behind Section 307 on the Upper Concourse. These listening devices amplify the stadium public address announcements but do not provide service to the play-by-play broadcast.
Autism Packs
A Fan Sensory Kit was designed to help fans with special sensory needs feel comfortable and remain engaged during games. Items were chosen to mitigate environmental factors and provide engaging sensory input on multiple level to meet the unique needs of users. Available at Guest Services located on the Main Concourse near the Purple and Gold lobbies or Section 307 on the Upper Concourse. Click here view the Autism Social Narrative. Special thanks to the Autism Society of Minnesota for their assistance with this program.
Autographs
U.S. Bank Stadium does not have designated autograph locations and does not process autograph requests. Guests seeking autographs may only do so from their ticketed seat location.
Autographs are rarely available on Vikings gamedays. We encourage Vikings fans to attend the various events with player accessibility such as Polaris Vikings Winterfest, Miller Lite Vikings Draft Party and U.S. Bank Vikings Training Camp.
Automated Teller Machines (ATMs)
ATMs are located on the Lower Club, Main Concourse and Upper Concourse levels of U.S. Bank Stadium, behind Sections 121, 142, 136, 313, inside of the Polaris Club and outside of the Legacy Gate. Guests experience any problem related to an ATM should contact their financial institution.
Automobile Assistance
If you encounter car troubles at the end of an event, please call 612-777-8977 or text "VIKES" along with a brief description of the issue and location to 612-777-8977. Our transportation team will dispatch a service vehicle to help resolve the situation or contact a local repair service to assist you.
Away Game Information (NFL)
Tickets for Vikings games played on the road are not sold at U.S. Bank Stadium. Guests may check ticket availability by contacting the host team, the host venue or visiting NFL Ticket Exchange online at www.nfl.com/ticketexchange. Please note; prices on the NFL Ticket Exchange may exceed face value.
B
Baby Changing Stations
Baby changing stations can be found in all public restrooms located throughout U.S. Bank Stadium.
Backstage Passes
Backstage passes or meet and greet passes are not issued by the stadium.
Bag Searches
All guests will be subject to a search of their person and possessions prior to entering the stadium. All permissible bags per the policy of the event will be permitted into the stadium after a thorough inspection by a Security Representative. Guests should be prepared to open their bags for inspection and may be asked by a Security Representative to shift and possibly remove the contents.
Bag Policy - Minnesota Vikings
The Minnesota Vikings strongly encourage fans to not bring any type of bags to the stadium, but fans will be able to carry the following style and size bag, package or container at stadium plaza areas, stadium gates or when approaching queue lines of fans awaiting entry into the stadium:
• Bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12". This includes clear backpacks, clear fanny packs and clear cinch bags that fit within the permissible dimensions. Official NFL team logo clear plastic bags are available through club merchandise outlets or at nflshop.com.
• One-gallon clear plastic freezer bag (Ziploc bag or similar).
• Small clutch bags that are 4.5" x 6.5" with or without a handle or strap, may be carried into the stadium along with one of the clear bag options. Lululemon belt bags are PROHIBITED.
• An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose.
Banners
Handheld banners and signs are permitted within U.S. Bank Stadium, provided they do not contain advertising and are not offensive in nature. However, banners may not be hung in the stadium and must be small enough to be handheld and not obstruct the view of others or cover stadium signage or scoreboards. U.S. Bank Stadium security reserves the right to remove these items from your possession if deemed appropriate for any and all reasons. See PROHIBITED ITEMS.
Balloons
Balloons are prohibited within U.S. Bank Stadium.
Beach Balls and Other Inflatable Items
Beach balls and all other inflatable items are prohibited within U.S. Bank Stadium.
Bicycles
U.S. Bank Stadium encourages guests to utilize bicycle transportation when visiting the stadium. Bike racks can be found along the exterior of the stadium in the Northeast, Northwest and Southwest for you to park and lock your bike while visiting the stadium.
Binoculars
Binoculars are permitted to be carried into the stadium. Binocular cases are not permitted into the stadium.
Bottles and Cans
Bottles and cans of any kind are prohibited, excluding 12 oz. factory sealed plastic bottles of water. Any guests deliberately concealing alcohol which is found during the security screening process may be prohibited from entering the stadium. Any guest found consuming from or in possession of a prohibited container inside of the stadium may be subject to ejection.
Brooms, Poles and Staffs
Brooms, poles and staffs of any kind are not permitted inside of U.S. Bank Stadium.
Bus Parking
Bus Parking is located on 7th Street S between Chicago Avenue S and 11th Avenue S. Guests who attended an event on a chartered bus should exit from the South side of the stadium.
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Cameras
Guest are welcome to use still cameras for personal use at U.S. Bank Stadium. Tripods, monopods, "selfie sticks" and cameras with a lens longer than 6" (detachable or non-detachable) will NOT be permitted into the stadium. Video cameras and video recording of events with other devices at U.S. Bank Stadium are prohibited.
Cashless Experience
Cash payments are not accepted inside U.S. Bank Stadium. Fans must bring credit and debit cards or use contactless options like Apple Pay for all purchases.
Charging Stations
There are charging stations located throughout the stadium, so guests are able to recharge their mobile devices so they can stay connected while at the event.
Chatbot "Ask Me Anything" Feature
Fans with any questions on gameday can use the Vikings mobile app for assistance with their questions. Just use the Chatbot "Ask Me Anything" feature for assistance and a guest services representative will assist. Click here for a tutorial from Voice of the Vikings Paul Allen.
Cheerleaders (Vikings)
The Minnesota Vikings Cheerleader Team is comprised of 28 members. More information can be found by visiting vikings.com/cheerleaders or by calling 612-828-6530 for tryout information.
Child Identification Badge
Guests may obtain identification wristbands for their children indicating their seat location in the event they become separated. Please visit Guest Services located on the Main Concourse near the Purple and Gold lobbies and behind Section 307 on the Upper Concourse to speak to a Guest Experience Representative to obtain a wristband.
Child Ticketing Policy
For Vikings football games, (1) child under 36 inches tall will be granted complimentary access with (1) ticketed adult. Child will receive wristband upon entry at the gates. During all other U.S. Bank Stadium events, the child ticketing policy will be determined by the event taking place.
Closed Captioning
Can be found adjacent to the video boards within the stadium seating bowl.
Community Relations
U.S. Bank Stadium is committed to enhancing the quality of life for citizens in the Minnesota region. For more information please email info@usbankstadium.com
Concessions
M Hospitality is the concessionaire for U.S. Bank Stadium.
Coolers and Hard-Sided Containers
Coolers and hard-sided containers are prohibited at U.S. Bank Stadium.
Corporate Events
U.S. Bank Stadium is a multi-purpose venue built to host a large variety of events including corporate meetings and events, trade shows, consumer shows, conventions, holiday parties, etc on non-gamedays. For more information, contact sales@usbankstadium.com or call 612-777-8732.
Costumes
Costumes are permitted but must adhere to the following guidelines:
- Fake weapons such as knives, guns, whips, etc. are not allowed.
- Clothing must be appropriate and not obscene or offensive.
- Costumes may not interfere with other fans' sightlines.
- Full-face masks are not allowed.
Credit Cards
U.S. Bank Stadium's ticket office, concession stands and retail stores accept MasterCard, Visa, American Express and Discover credit/debit cards.
Customer Service
For assistance with any service issue, U.S. Bank Stadium guests can email service@usbankstadium.com. Guest Experience team members are available throughout the event to assist with any service-related issues.
D
Designated Driver Program
U.S. Bank Stadium and Miller Lite remind you that when celebrating with friends at the stadium, make sure you have a safe ride home. During Vikings Games, guests can receive a Designated Driver token for a free soft drink when visiting the Designated Driver Kiosks located on the Main Concourse next to Section 103, on the Upper Concourse behind Section 326 or any Guest Services location.
Directions
U.S. Bank Stadium is located at 401 Chicago Ave, Minneapolis, MN 55415.
Donations
For information or to request an in-kind charitable donation, please email info@usbankstadium.com. All requests must be submitted online at least six weeks in advance of the fundraising event.
Downtown Minneapolis/U.S. Bank Stadium Security/Safety
The Vikings and our stadium partners collaborate with multiple law enforcement agencies, including the FBI, Homeland Security, the Minneapolis Police Department and the Hennepin County Sheriff's Department, to ensure the appropriate number of law enforcement officials are on site and that U.S. Bank Stadium and the surrounding areas are safe for Vikings fans, players and staff. Additionally, together with BEST Security, the team contracts with hundreds of security personnel on game days to ensure a strong security presence throughout the stadium. For 2022 night games, fans will see easily identifiable safety ambassadors present throughout several blocks surrounding the stadium and lighting towers will be strategically placed near parking lots and parking ramps. For additional information regarding public safety downtown, please visit the City of Minneapolis, Meet Minneapolis and the Minneapolis Downtown Council web sites.
Drones
For the safety of our guests and visitors, the operation of drones, unmanned aircraft and remote controlled aircraft at U.S. Bank Stadium is strictly prohibited without the advance written consent of management. Violators may be subject to civil and criminal penalties.
E
Entrances
There are seven (7) guest entrances to U.S. Bank Stadium. These locations are as follows:
• Ecolab Gate: North side of the stadium; Main Concourse and Northside Club Access
• Legacy Gate on the Medtronic Plaza: West side of the stadium; Main Concourse Access
• Pentair Gate: South side of the stadium; Main Concourse and Southside Club Access
• Polaris Gate: Northwest side of the stadium; Main Concourse Access
• Skyway: Northwest side of the stadium
• Ticketmaster Gate: East side of the stadium; Main Concourse Access
Elevators:
Priority for use of the elevators is given to our guests with disabilities. Public elevators are located throughout U.S. Bank Stadium and may be accessed on the Main Concourse behind the following sections, as well as the Purple and Gold lobbies:
- Section 103 (access to NW Red Zone and Polaris Club, Little Six's Club Gold, Mystic Lake Club Purple and Northside Loft Suites).
- Section 114/Norseman Suites (access to Polaris Club, Little Six's Club Gold, Mystic Lake Club Purple, and Upper Concourse).
- Section 124 (access to Delta Sky360 Club, Medtronic Club and Suites, Sukup Club and Southside Loft Suites).
- Section 136 (access to Delta Sky360 Club, Medtronic Club and Suites, Sukup Club, Upper Suites, Southside Loft Concourse).
Ejection Process
U.S. Bank Stadium is dedicated to providing a safe, friendly and clean entertainment experience. Guests who violate the Guest Code of Conduct may be ejected. U.S. Bank Stadium has adopted an escalating scale of enforcement for Guest Code of Conduct violations. Ejections are documented and anyone ejected from the stadium may be banned from future U.S. Bank Stadium events. The purpose of this policy is to help ensure that all U.S. Bank Stadium guests enjoy a positive event day experience.
Emergency Evacuation
In the event of an emergency, U.S. Bank Stadium team members have been trained and instructed to assists guests in evacuating the stadium. All guests should familiarize themselves with the emergency evacuation video played throughout the stadium, including on the video boards, before each event. It is a good idea to identify two emergency exits closest to your seat location. Families and groups should pre-designate a meeting location outside of the stadium in the event of an evacuation. Guests are asked to remain calm and follow the instructions of U.S. Bank Stadium team members and the public address announcer. If you have any questions about the location of an emergency exit, please refer to the stadium diagrams or ask a U.S. Bank Stadium representative for assistance.
For a video on the process, click here.
Employee Recognition
U.S. Bank Stadium is committed to providing excellent service for our guests. We would be pleased to hear from you when our team members go above and beyond. If you would like to recognize any U.S. Bank Stadium team members, please send an email to service@usbankstadium.com.
Employment
For those interested in full-time, part-time or seasonal employment as part of our team, you can find a listing of our open positions on Employment page at usbankstadium.com.
Enhanced Cleaning
U.S. Bank Stadium offers a clean and safe environment for guests through the virus-fighting protection of a bi-polar ionization system, which is installed in every air handling unit in the venue. This state-of-the-art technology actively contributes to better health by restoring indoor air to its natural state through an ionization process, mitigating or limiting airborne viruses and keeping the air inside the stadium cleaner and healthier. The system installed at U.S. Bank Stadium has been proven in labs to effectively improve indoor air quality. Stadium officials will also monitor air flow and take reasonable steps to maximize air exchange.
The Vikings, ASM and the MSFA also implement extensive cleaning, disinfecting and sanitization measures on game days and adhere to guidelines set forth by the CDC and the Minnesota Department of Health. All high-touch surfaces throughout the stadium, including seats, railings, food & drink surfaces, elevators and escalators, are cleaned, disinfected and sanitized before, during and after games. Hand sanitizer locations are located throughout U.S. Bank Stadium, including at entrances, concourses, premium areas and restrooms.
Additionally, 3M and U.S. Bank Stadium will install 3M™'s new clear Durable Protective Film with Antimicrobial Technology to various high-touch areas throughout the stadium. The film has 24/7 surface protection, with an EPA-registered antimicrobial agent to inhibit growth of harmful bacteria and is specifically designed to withstand repeated cleaning.
Escalators
Escalators are located behind Sections 120/121, 136, 142/143, near the Sukup Club, Vikings Voyage, Loft Suites, Mystic Lake Club Purple, behind Sections 327, 347, and adjacent to Section 301.
F
Face Coverings and Masks
Face coverings are not required inside U.S. Bank Stadium. Fans who feel more comfortable wearing them in public settings are welcome to continue using face coverings for Vikings games.
Facility Management
ASM Global provides complete facility management and maintenance for U.S. Bank Stadium. ASM Global staff is available to address any facility related issue that arises. Please contact any credentialed stadium employee for assistance or call 612-777-8700.
Family Restrooms
Family restrooms are reserved for the use of guests with small children and guests with disabilities. These restrooms are located in the West Event Level End Zone, on the concourse behind Sections 103, 114, 124, 136, Sections 306, 309, 316, 319, 340, 343, 346 and Press Box, as well as all Club spaces within U.S. Bank Stadium.
Field Trespassing
Any guest attempting to enter the field or cause objects to enter the field before, during or after a game or event will be subject to criminal prosecution and/or fines.
3M First Aid Locations
There are three first aid locations within the stadium, behind Sections 114, 124, and 316. Guests in need of first-aid assistance should immediately contact a member of the Guest Experience staff, nearest Usher or stadium employee. EMTs are available on-site to respond to medical emergencies.
First Game Buttons
To commemorate a first Minnesota Vikings game, please visit the nearest Guest Services location on the Main Concourse near the Purple and Gold lobbies or behind Section 307 on the Upper Concourse to receive your First Game Button. These buttons are encouraged for guests of ALL ages, young and old!
Food and Beverage
For a complete list of food and beverage offerings, please visit usbankstadium.com/concessions for more information.
Fundraising for Non-Profit Organizations
Aramark partners with area non-profit organizations to staff concession stands and premium club locations in exchange for donations to their organizations. For more information email usbs-npo@aramark.com or call 612-777-8857.
G
Game Programs
Complimentary game day playbooks will be provided at every guest's seat. Any issues related to game day playbooks may be reported to any Guest Services Booth.
Gate Opening Times
For NFL games, the gates to the stadium will open two (2) hours prior to the event. Gate opening times for U.S. Bank Stadium special events and concerts will vary according to each event. Please call our Guest Experience Hotline at 612-777-8777 for information about a specific event.
Green Initiatives
The team at U.S. Bank Stadium places a strong focus on making operational and facility choices to protect the environment including the use of recycled materials during construction, LED lighting, recycling, energy savings and composting.
Guest Code of Conduct
The U.S. Bank Stadium Guest Code of Conduct was developed for all guests attending events at our stadium to enjoy the experience in a responsible manner. U.S. Bank Stadium, the Vikings and our promoters ask the guests to assist us in creating an enjoyable and safe environment by:
• Respecting each other as well as our stadium team members
• Consuming alcoholic beverages in a responsible manner
• Not displaying indecent or obscene messages on clothing
• Refraining from fighting, horseplay, excessive taunting or threatening remarks or gestures
• Not creating a disruption to the progress of the event by behavior that is unruly, disruptive or illegal
• Accessing areas without a proper ticket, pass and/or credential or misusing tickets, passes and/or credentials
• Following instructions from stadium team members regarding stadium operations and emergency procedures
• Allowing each other to be free to support their team or entertainer while remaining respectful and courteous to their fellow peers, referees or opposing team fans and players
• Offensive language or obscene gestures, to include the use of such language or gestures concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or to instigate, incite or encourage a confrontation or physical assault.
To discreetly report unruly behavior or security issues during an event, fans are encouraged to text "VIKES" along with a brief description of the issue and the location to 612-777-8977.
Guest Interference
Guests are prohibited from touching, attempting to touch or generally interfering with a ball in play or a player during a game. Any guest doing so may be ejected from U.S. Bank Stadium.
Guest Experience Representatives
Guest Experience team members are positioned throughout U.S. Bank Stadium to assist guests and enforce U.S. Bank Stadium rules and regulations. If someone is interfering with a guest's enjoyment of the event, a Guest Experience team member should be contacted. Guest Experience Team Members are not permitted to solicit tips from guests. Guests are asked to treat U.S. Bank Stadium Guest Experience Team Members with courtesy and respect and by enforcing the rules; they are making U.S. Bank Stadium a safer and more comfortable environment for all guests. Feedback on the Guest Experience can be sent to service@usbankstadium.com
Guest Services
U.S. Bank Stadium is committed to providing an exceptional experience for all guests who visit the stadium. Please visit Guest Services located on the Main Concourse near the Purple and Gold lobbies or Section 307 on the Upper Concourse.
H
Health Screenings
For the safety of all fans, players and game day staff, if you have tested positive for COVID-19 within five days preceding the game, please stay home. Additionally, if you are experiencing COVID-19 related symptoms or are feeling generally unwell but have not yet received the results of your test, please stay home. Should you begin to feel unwell while at U.S. Bank Stadium, please notify a game day staff member immediately; appropriate facilities and resources are available as necessary.
Hotel Accommodations
Information regarding Minneapolis hotel accommodations can be found by visiting the Minneapolis Convention and Visitor's Association at meetminneapolis.com.
Housekeeping
Guests may contact the nearest Guest Experience Representative or security team member if there is a spill or housekeeping concern during an event.
I
Injury Disclaimer
The ticket or cardholder assumes all risk, danger and injury incidental to the game of football or related activities and events, whether occurring before, during or after the actual play of the game. Please refer to the back of your admission ticket or card for a more complete disclaimer.
Inline Skates
Guests are encouraged to utilize various modes of transportation to travel to U.S. Bank Stadium. Inline skating to the stadium can be convenient and a healthy alternative, however, guests must remove their inline skates prior to entering U.S. Bank Stadium. Guests will be expected to store their skates safely under their seats. Additionally, skating on "heelies" is prohibited within U.S. Bank Stadium.
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K
L
Laser Pointers
Laser pointers and pens are prohibited within U.S. Bank Stadium.
Legacy Bricks
More than 14,000 fans purchased a personally-engraved Legacy Brick crafted from stone quarried in Minnesota. These Legacy Bricks make up approximately 3,500 square feet of the Legacy Ship's deck.
Legacy Ship
Part of the new guest experience outside the stadium is the Legacy Ship, a 160-foot long sculptural landmark that serves as the anchor to Medtronic Plaza. Inspired by legendary Viking ships, the Legacy Ship is constructed of contemporary metals, stone, concrete and wood and features landscaping, and dynamic theatrical lighting. A 2,000 square-foot curved LED video board standing 55 feet tall serves as the ship's sail and the stadium marquee, showcasing and interacting with events that are occurring inside the stadium. The Legacy Ship includes seating, ADA accessibility and a timeline exhibit of historical Minnesota moments. U.S. Bank Stadium founding partners are also honored on the 5' diameter shields.
Limousine Drop-Off/Pick-Up
Limousines will be able drop off and pick up their guests only at the designated spot located on 9th Ave S (Carew Drive) between 6th Street South and 7th Street South.
Lost and Found
Lost and Found items will be turned into Guest Services located on the Main Concourse near the Purple Lobby. Guests may contact Guest Services at lostandfound@usbankstadium.com to inquire about and/or retrieve lost items. Lost and Found is open during event day hours only. Items lost at prior events are held in a locked storage area for thirty (30) days and are then either disposed of or donated to an appropriate charitable organization.
U.S. Bank Stadium cannot be held responsible for lost or damaged items.
Lost Children and Persons
Guests should report missing persons at any Guest Services location. Guest Services is located on the Main Concourse near the Purple and Gold lobbies and Section 307 on the Upper Concourse. All guests found separated from their party will be escorted to a Guest Services location. All guests who have been separated from their party should proceed to the nearest Guest Services location. Guest Services staff will work with all persons, staff and law enforcement to reunite guests with their party.
M
Mascots
Viktor is the official Minnesota Vikings mascot. For appearance information please call 952-918-8532 or send an email to viktor@vikings.nfl.net
Media Entry
The entrance for the media is located on the Southeast side of the stadium. Only members of the media with proper credentials may use this entrance. Upon entering, bags will be inspected and tagged accordingly.
Merchandise and Apparel
Visit the Vikings Locker Room Store.
Metal Detection
For the safety of everyone at U.S. Bank Stadium, all persons entering the stadium will have their bag searched and/or walk through a metal detector or be screened with hand held metal detectors to search for prohibited items.
N
National Anthem Singers
Guests interested in performing at a Minnesota Vikings football game are encouraged to complete the Anthem/Entertainment Request Form which can be found at http://www.vikings.com/fans/anthem-singer-requests.html.
To inquire about singing the National Anthem at U.S. Bank Stadium events, please email info@usbankstadium.com. Your request will be forwarded to the appropriate persons.
Noisemakers
For the comfort of the guests around them and to maintain the integrity of events, guests of U.S. Bank Stadium are not permitted from bringing any type of noisemaker or musical instrument into the stadium. This includes air horns, cow bells and any type of whistle.
Nursing Mothers
Nursing Mothers are welcome to breastfeed their child wherever they feel comfortable. Those who prefer a more private location may use the Mothers Room, Mamava Lactation suites, any First Aid room or Family Restrooms. The Mothers Room is located near section 122 next to the women's restroom. The room can accommodate up to four nursing mothers with a changing table and television tuned in to the game. Mamava Suites are located near Sections 103, 114, 309 and 332. Each suite is powered with interior dual plug outlets, interior lighting, a USB port, seating and some additional supplies.
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Outside Food and Beverage
U.S. Bank Stadium will allow one factory sealed 12 ounce bottle of water per person into the stadium. Any other outside food and beverage is not permitted into U.S. Bank Stadium.
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Public Address Announcements
Please be attentive of PA announcements in the stadium. In the event of an emergency, instructions for guests will be transmitted over the PA system and on the video boards.
Parking
There are several options for parking around U.S. Bank Stadium. Please click here for Vikings related events.
Police and Security
For the safety and convenience of all U.S. Bank Stadium guests, police and official security personnel are stationed throughout the stadium. In the event of an emergency, guests should notify the nearest Guest Experience or Event Crowd Management Team Member or visit any Guest Services location. See GUEST SERVICES.
Private Events
U.S. Bank Stadium is a unique location for all types of events. There are many exclusive guest spaces for hosting private events on non-gamedays. For more information, contactsales@usbankstadium.com or call 612-777-8732.
Prohibited Items
Guests are welcome to carry-in the following items into U.S. Bank Stadium:
• Still-photography cameras with a lens that is 6" or less in length
• Hand-carried jackets or blankets which will be searched upon entry
• Factory sealed plastic water bottles or empty plastic water bottles under 32 oz allowed per person
The following items are not permitted to be carried into U.S. Bank Stadium:
• Any bag larger than 4.5" x 6.5"
• Hard sided containers or coolers, briefcases, backpacks, fanny packs, cinch bags, luggage of any kind, computer bags, camera bags and large traditional seat cushions that have pockets*
• Glass, cans, aluminum bottles or thermoses of any kind*
• Laser pens/pointers
• Video cameras or mono/tripods (no spectator cameras with lenses over six inches long will be permitted)
• Laptop computers
• Umbrellas (Small umbrellas that can be folded and placed under the seat will be permitted.)
• Firearms, knives or weapons of any kind
• Illegal drugs or substances
• Alcoholic beverages
• Signs, banners, or flags
• Televisions
• Animals (except service animals to aid persons with disabilities)
• Air horns, whistles, cowbells or other distracting noisemakers
• Any devices that may interfere with and/or distract any sports or event participant, other guests, audio or audio/visual telecast or recording of the game or event, or any technology-related service provided in the stadium
• Projectiles (e.g., Frisbees, beach balls, footballs, etc)
• Aerosol cans (e.g., mace, pepper spray, hairspray, etc.)
• Fireworks, Confetti or glitter
• Obscene or indecent clothing
• Balloons
• Use of wheeled footwear, skateboards and hover boards
• Strollers
• Pillows
• Food not wrapped in clear plastic*
• Bottles and cans
*Exceptions will be made for those with medical requirements and/or special needs.
The following items are not permitted to be carried into U.S. Bank Stadium:
Offensive or obscene clothing, banners, or signs including the use of language or gestures: (1) concerning a person's race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression of national origin, or (2) to instigate, incite or encourage a confrontation or physical assault.
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R
Radios
Hand-held radios for personal use are allowed in the stadium as long as they are not larger than 12" x 6" x 12" and do not distract from the enjoyment of other guests. For the comfort of those seated around you, headphones are encouraged.
Railings
For the safety of everyone at U.S. Bank Stadium, guests are asked to refrain from sitting, standing or leaning on stadium railings.
Ramps
There is one (1) pedestrian ramp at U.S. Bank Stadium which gives access to every level inside the stadium. The ramp is located on the East end of the stadium behind the end zone.
Recycling
U.S. Bank Stadium encourages all guests to reduce, reuse and recycle. The recycling program at U.S. Bank Stadium includes recycling containers outside around the stadium, at every security checkpoint, as well as along all stadium concourses and in all premium areas. Please check the signage on the recycling and trash containers for proper disposal.
Reentry Policy
Guests may not exit and reenter U.S. Bank Stadium using the same ticket. However, in the event of an emergency, guests should contact the nearest Guest Experience Representative or Security Supervisor, who may permit a guest to reenter U.S. Bank Stadium at the same gate. Guests who leave U.S. Bank Stadium at any time (without the authorization of a gate supervisor) will not be permitted to reenter.
Resale of Tickets/Scalping
Fans that purchase tickets from someone other than through the Minnesota Vikings or Ticketmaster do so at their own risk and with the understanding that the tickets could be counterfeit. The Vikings and U.S. Bank Stadium are not responsible for, and will not provide a replacement or refund of any kind for invalid tickets purchase through a secondary ticket provider. Please report any potential illegal scalping activity to the nearest Security representative or Minneapolis Police.
Restrooms
Public restrooms (men, women, and family) can be found throughout U.S. Bank Stadium. Each of our restrooms is accessible to guests with disabilities.
Roof
U.S. Bank Stadium has a fixed roof, however, 60% of the roof structure is transparent, allowing stadium users to view the sun and sky throughout the year while staying in a climate-controlled environment. The transparent part of the roof is made of a material called ETFE. ETFE is a co-polymer resin that is extruded into a thin film. The plastic-like material is transparent but can be treated to be translucent, is extremely light-weight, very durable and resistant to corrosion. In an architectural application ETFE is used in a multi-layer pneumatic system.
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Scalping
See RESALE OF TICKETS/SCALPING.
Season Tickets
The Minnesota Vikings sell season tickets at their games. For ticket information, please do the following:
• Visit the U.S. Bank Stadium Ticket Office
• Contact the Minnesota Vikings at 612-33-VIKESor visit www.vikings.com/tickets
Seating Policy
U.S. Bank Stadium is committed to delivering a world class experience to all guests who enter the facility. In order to ensure that all guests receive the value of their ticket purchase, only those persons with a particular ticket will be able to occupy that seat. U.S. Bank Stadium team members will be checking tickets to safeguard each guest's ticket purchase.
Security Screenings
The Vikings will continue to follow the NFL’s Bag Policy that limits the size and type of bags that may be brought into U.S. Bank Stadium on game day. Express lanes for fans without bags will be available at each gate. Fans can keep specific items (i.e. keys, cell phones, wallets) on their person and do not need to empty their pockets prior to passing through the walk-through magnetometers, unless otherwise requested.
SEE Something, SAY Something
The "If You See Something, Say Something" campaign is a simple and effective program to engage the public and key frontline team members in identifying and reporting indicators of terrorism, crime and other threats to the proper transportation and law enforcement authorities. If you see something, say something! To report suspicious activity, see the nearest Guest Experience Representative or Security Team Member or text keyword "VIKES" to 612-777-8977.
Segways
Segways are defined as a mobility device under the Americans Disabilities Act. Guests with mobility limitations may operate Segways inside the stadium, provided they do so in a safe manner that does not create risk of injury to the operator or to other guests. Segways are not permitted to travel at a speed faster than the speed of a standard motorized wheelchair. U.S. Bank Stadium does not rent or provide Segways for guests to use.
Selfie Sticks
See PROHIBITED ITEMS.
Sensory Room
A Sensory Room is located on the Upper Concourse near the southwest escalator behind section 346. The sound-protected space includes a sensory active wall display, sensory toys, low lighting, bean bag chairs and sensory bags. Partnering with Fraser Pediatric Therapy, the room will be staffed with two licensed behavioral specialists for every Vikings home game. Click here to view the Game Day Social Narrative.
Signs
See PROHIBITED ITEMS.
Skyway System
The Skyway will be open for all U.S. Bank Stadium events. Event hours for the skyway are subject to change based on the event. The Daily hours for the Skyway are:
• Monday – Friday: 6:30 am - 10:00 pm
• Saturday: 9:30 am - 8:00 pm
• Sunday: Noon - 6:00 pm
For major events held at the stadium, the skyway system will be opened for extended hours to ensure all guests get home safely.
Smoking Policy
U.S. Bank Stadium is a completely non-smoking facility. All guests are prohibited from smoking (including electronic cigarettes, vaporizers or similar products) inside and outside of the stadium at any time.
Social Media
Follow U.S. Bank Stadium on Facebook at facebook.com/usbankstadium
Follow U.S. Bank Stadium on Twitter at @USBANKSTADIUM and on Instagram @usbankstadium
Share U.S. Bank Stadium activity with #USBANKSTADIUM
Follow the Vikings on Facebook at facebook.com/minnesotavikings
Follow the Vikings on TikTok at @Vikings
Follow the Vikings on YouTube
Share Vikings activity with #Vikings
Solicitation/Sampling/Peddling
Guests should be aware that the distribution of banners, business cards, booklets, commercial advertising, flyers, notices, posters, pamphlets, stickers, t-shirts and/or printer materials is prohibited at U.S. Bank Stadium. This includes any exchange of money while on stadium property including the solicitation for donations, charities, teams or clubs and sale or peddling of any products/food/drink. Any guest who persists in solicitation while on U.S. Bank Stadium property will be subject to ejection or, as necessary, arrest.
Stairwells
There are 12 stairwellsinside the stadium. There is NO SMOKING permitted in any stairwell.
Standing Room Only (SRO) Digital Tickets: For certain high demand games the Minnesota Vikings may make available, for purchase, a limited number of SRO digital tickets. While a SRO digital ticket provides the opportunity to experience a Vikings game day inside U.S. Bank Stadium, the play on the field may be obstructed due to fans standing in the back row of a section. For more information on SRO tickets please call the Viking Ticket Office at (612) 33-VIKES.
Strollers
Strollers are not permitted into the stadium. See PROHIBITED ITEMS.
Suggestions
Guests interested in giving feedback or suggestions to U.S. Bank Stadium can do so by visiting any Guest Services location or email suggestions to service@usbankstadium.com
Suites
U.S. Bank Stadium has over 130 suites that range from 14-32 guests per room. For information about purchasing a suite, please contact 612-33-VIKES.
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Taxi Service
The Taxicab Stand is located on the east side of Park Avenue S., between 5th Street S. and 6th Street S. The Taxicab Stand is operated throughout the entire event and remains open up to one hour after the event's conclusion. While U.S. Bank Stadium makes every effort to reduce wait times at the Taxicab Stand, wait periods may vary subject to local taxi volume.
Text Message Service
Guests who wish to report issues or concerns, ask for information or call for assistance in a fast, discreet and easy way can do so by texting the keyword "VIKES" to 612-777-8977. Stadium personnel will respond quickly and accordingly.
Ticket Office Hours:
The U.S. Bank Stadium Ticket Office is located on the Northwest corner of the stadium between the Legacy and Polaris Gates.
Below are the hours of operation:
• Monday, Tuesday, Thursday and Friday- 8:30am to 5:00pm
• Wednesday- 8:30am to 7:00pm
• Closed on Saturdays and Sundays when the Vikings do not have a home game
When the Vikings have a game on Sunday the Ticket Office will be opened from:
• Saturdays- 9:00am to 12:00pm
The Ticket Office will be open two hours prior to doors if an event falls outside of normal business hours.
Tours
Daily tours of U.S. Bank Stadium are offered year round. Please check the availability of the different tours offered at usbankstadium.com/tours. Tickets are available for purchase online, by phone and at the U.S. Bank Stadium Ticket Office. Tours are will run every hour starting at 10:00 am with the last tour departing at 4:00 pm every day except Sundays. On Sundays, tours will run every hour starting at 11:00am with the last tour departing at 3:00pm. Visit Stadium Tours for more information. Guests can also schedule a private tour by emailing tours at tours@usbankstadium.com
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Uber and Lyft
The Uber Pick Up and Drop Off is located on 10th Avenue S between 6th Street S and 7th Street S.
Umbrellas
For safety and line-of-sight reasons, large umbrellas are not allowed in U.S. Bank Stadium. Please leave large umbrellas in your car prior to entering the stadium. Small umbrellas that can be folded and placed under the seat will be permitted into the stadium. SEE PROHIBITED ITEMS.
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Vaccinations
Proof of COVID-19 vaccination is not required to enter U.S. Bank Stadium.
Video Recording
NFL and promoter policies prohibit the recording of any live event at U.S. Bank Stadium. Any guest found to be recording any part of an event may be subject to ejection or arrest.
Vikings Fan Mail
Letters can be addressed to an individual player of the Minnesota Vikings Football Club at:
Minnesota Vikings
2600 Vikings Circle
Eagan, MN 55121
Vikings Locker Room Store
For the largest selection of Vikings novelty items and apparel, visit the Vikings Locker Room Official Team Store located on the Main Concourse across from Section 101. Store hours include:
Monday - Saturday | 10am - 6pm
Sunday | 12pm - 6pm
Another Vikings Locker Room is located on the Upper Concourse between sections 302-304. There are also a variety of Vikings Locker Room kiosk locations throughout each concourse.
Vikings Voyage
Located on the Upper Club level above the team store, the Vikings Voyage is a 10,000 square foot dedicated interactive fan experience that is open to visitors of all ages for both game day on non-game day events. Your customized Vikings virtual reality experience will allow you to catch virtual passes, jump to Valhalla and forge your strength. Learn about historic and current Vikings, and test your skills against the scores of Vikings greats.
Visiting Team Fans
Fans of the visiting teams are guests as well. Verbal or physical harassment of the fans of the visiting team or their guests will be considered unruly behavior and may lead to ejection, loss of season tickets/SBLs or possible arrest.
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Water Fountains
Water fountains and Pentair filtered water hydration stations are located throughout the stadium near the following sections:
• Main Concourse: 103, 122, 215
• Upper Concourse: 312, 320, 333, 349
Weapons and Firearms
Weapons and firearms of all kinds are prohibited at U.S. Bank Stadium with the exception of Law Enforcement officials whom are in uniform and are working the event. In accordance with the National Football League Best Practices, law enforcement officials whom are licensed to carry a weapon and are attending a U.S. Bank Stadium event are prohibited from bringing their concealed weapon inside of the stadium. See PROHIBITED ITEMS.
Weather Delays
Weather delays for NFL events are unusual. Lightning, strong winds and heavy snowfall may delay or postpone a game or event. In the event of a weather-related evacuation or relocation, please listen to instructions of the stadium team members. We encourage all guests attending U.S. Bank Stadium to follow us on our social media accounts for announcements concerning weather delays.
All of the events at U.S. Bank Stadium occur rain or shine. Any changes to this procedure will be noted on our website prior to the event.
Website
The stadium website is www.usbankstadium.com. The website for the Minnesota Vikings is www.vikings.com.
Wheelchairs
Complimentary wheelchair escorts are available at any entry point. Upon arrival guests may request an escort by locating the nearest Guest Experience Representative. The service is available to and from the entry gates and seating areas. Please be aware that our staff and wheelchair will not remain with you during the event. Guests that require additional assistance are encouraged to contact our mobility assistance team by email mobilityservices@usbankstadium.com
Wi-Fi
U.S. Bank Stadium will offer free Wi-Fi for guests. The Wi-Fi name is STADIUM WIFI.
Will Call
U.S. Bank Stadium offers a variety of methods for guests looking to pick up or leave tickets at Will Call.
• Will Call is located at the Polaris Gate on the Northwest side of the stadium.
• Guests picking up Will Call tickets need to provide a valid photo ID and, if purchased online, the credit card used to purchase the tickets.
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You
You, our guests are the focus of everything that U.S. Bank Stadium does. U.S. Bank Stadium team members are here to make every guest's experience special and memorable. We welcome your comments and suggestions at any of our Guest Services locations or by emailing us at service@usbankstadium.com
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Zero Tolerance
U.S. Bank Stadium and the Minnesota Vikings reserve the right to revoke the season tickets or stadium builders license of those individuals whose conduct is determined inappropriate as defined by the Guest Code of Conduct or who violate the law. Please be aware that the season ticket member is accountable for the conduct of his or her guest.
